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  • koko52

    veterán

    Első körben teljes leszarás:

    Hi Gabor,

    Thank you for reaching back to us. We understand that you have experienced unauthorized activity in your account. We recognize how important this issue is and we understand this is not the most ideal experience but rest assured that we will provide support where we can. To sort this out, please refer to the information below.

    Our records show that on March 28, 2024 PST your Coinbase account was accessed from the IP address 84.30.69.202 located in KATWIJK, SOUTH HOLLAND, THE NETHERLANDS.

    If an unauthorized third party accessed your account, it’s likely that your email account, password, 2-step verification codes, device, or some combination of these, were compromised.

    During the compromise, the attacker was able to sold your assets. Please refer to the information below:

    On 2024-03-28, 13:39:47 PDT - Sold Ethereum - --------
    On 2024-03-28, 13:39:47 PDT - Sold Ethereum - ------
    On 2024-03-28, 13:39:49 PDT - Sold Bitcoin - -------
    On 2024-03-28, 13:39:50 PDT - Sold Bitcoin - )--------

    In addition, they were also able to verify a new payment method and completed a withdrawal on 2024-03-28, 13:40:13 PDT amounting to €-----------

    Keep in mind that account holders are responsible for the security of their devices and credentials used to access their email and Coinbase account, and as such, are responsible for any activity that occurs when those devices or credentials are compromised.

    As you regain access to your account, we strongly recommend that you look for any transactions you did not authorize by following these instructions:
    1. Generate a transaction history report here: https://www.coinbase.com/reports.
    2. Review the report for any unauthorized transactions, trades, or cryptocurrency sends.
    3. Review your activity logs by going to your Account Activity: https://www.coinbase.com/settings/account_activity.

    Please report this to law enforcement agencies in your country:

    United States - https://www.ic3.gov/complaint/default.aspx/
    Canada - https://www.getcybersafe.gc.ca/cnt/rsrcs/rcvr-scm-en.aspx ???????
    Europe - https://www.europol.europa.eu/report-a-crime ??????? ???????
    UK - https://www.actionfraud.police.uk/ ??????????????

    We will cooperate with all law enforcement investigations.

    We understand that your account may have been compromised and unauthorized activity occurred. Unfortunately, due to the technical nature of most digital currency networks, it is impossible for us to reverse these transactions and we are unable to provide any mediation with this matter. Digital currency transactions cannot be reversed or cancelled on the blockchain.

    Therefore, while we are sympathetic to your situation, Coinbase is unable to reimburse you for your loss nor are we able to reverse this transaction. We understand that this may not be what you would like to hear at this time, but we want to make sure we set the proper expectations for you.

    To learn about other safety measures you can take to protect your account, please read this help article: https://help.coinbase.com/en/coinbase/privacy-and-security/data-privacy/how-can-i-make-my-account-more-secure?ref=es???????.

    We hope this information is helpful to you in showing why Coinbase came to this decision.

    We hope for your understanding regarding this matter. Please feel free to reach us back if you have any additional questions.

    Regards,

    "Meglepetten néztünk Európára, arra, hogy mennyire nyitottak az országok, és vannak, akik csak úgy magukhoz veszik a bevándorlókat, fel nem ismerve azt, hogy egy napon a saját hazájukban kisebbséggé válhatnak."-Ernst Roets

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