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• #4018 torrente777_ aktív tag

  Új Válasz 2015-02-03 18:57:36 #4018

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  torrente777_

  aktív tag

  Megjött a válasz az Ali ról a hibás s4 kijelzővel kapcsolatban remélem már örülhetek.Van még valami vagy csak várjam, a pénzemet,hogy visszautalják?

  Thank you for contacting AliExpress.
  Please kindly understand that our mediation is on the basis that you provided enough evidence for your claim. If you failed to provide sufficient valid evidence eventually, AliExpress Case Management Team could not consider your claim as requested.

  Regarding your dispute about the order<65326384659121>, Aliexpress can provide you two following options, and we kindly invite you to choose one of them:
  Option 1) 80% refund without returning goods. (We checked the information and supportive evidence you provided for this dispute, your claim about the touch screen does not work properly is accepted. According to the problem of the order, we can provide you this partial refund option. If you would like to get a full refund, we suggest you to choose option 2.)

  Option 2) Return the goods for a full refund. (Please kindly note that if there is no agreement that seller pay the returning shipping fee, according to the return policy that seller set for this order, buyer may need to pay for the returning freight; Thus a partial refund as compensation would be a better choice if you would like to keep the product that still has certain value.If you choose this way, we will ask seller to provide the returning address. Please be aware that the returning address must be confirmed or provided by seller. If you send it to a wrong place, you will be responsible for the loss.)

  Please let us know your choice or other remarks within 3 calendar days. If you fail to choose or reach an agreement with seller before the deadline, we will close this dispute directly according to the option 1. If the seller provides valid counter evidence as response, we might update options you could choose.

  Note: If you have already settled the dispute with seller, please kindly give a response in the complaint center so that we can be informed and follow this dispute based on the settlement.
  Thank you in advance for your understanding and great cooperation.

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  Rommer.

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