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  • nelson22

    csendes tag

    Sziasztok!

    A Teletech belfasti irodajaba keresunk nemetul es angolul beszelo munkatarsakat.

    Jelentkezes angol nyelvu oneletrajzzal: ferenc PONT gal KUKAC teletech PONT com

    The Company

    The company is an innovative and rapidly expanding organisation and is searching for driven, motivated, customer service / call centre reps. This is an opportunity to gain a job abroad and work abroad experience or a chance to make use of your language skills at home. The successful candidate will have the opportunity to excel in their field and develop their career within this fantastic career developing company.

    The Role

    Deliver an effective and professional technical support to various clients through multiple communication channels including social media platforms, email and telephone interaction
    Deliver excellent service ensuring that customers are receiving a fantastic customer focused experience
    Work within the European hub for the company ensuring that targets are met and delivered on time
    Deal with customer contacts in an effective, efficient and courteous manner.
    Troubleshoot all known/unknown issues with a specific product.
    Follow agreed technical support processes and procedures.
    Maintain clear documentation of all issues/troubleshooting.
    Research solutions to customers’ unresolved problems.
    Report all new findings to appropriate client specific Team Lead.
    Support the client specific Team Lead to ensure an effective service
    There are currently opportunities within industries such as gaming, fashion, retail, hospitality, software sales, IT and tourism we welcome applicants with an interest or experience in any of the above.

    The Person

    Fluency in a German language and English both spoken and written
    Must have customer service experience
    Excellent telephone manner and ability to build rapport with customers
    Good knowledge of appropriate Windows operations systems.
    Working knowledge of troubleshooting complex technical issues
    Articulate professional and enthusiastic attitude and focus to achieve targets
    An excellent team player as well as the ability to work in isolation
    Flexibility to complete tasks to improve the business’ performance

    Rewards

    Attractive salary & benefits package
    Permanent role within a reputable company
    Financial relocation package
    Designated relocation advisor to help with moving to Belfast
    Hotel accommodation upon arrival
    Fantastic career and training development opportunities
    Opportunity to join theme teams and practice your skills and talents within the areas of: social media, marketing and sales, gaming, retail, business development.
    Friendly multilingual atmosphere with social events and sightseeing opportunities
    Opportunity to work within world class contracts and industry giants
    Belfast city is very inexpensive to live and socialise

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