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  Új Válasz 2005-07-20 08:47:52 #1

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  Hello, a Nortonn kikapcsolta magát, és egy hibát küld:Situation:
  After successfully installing Norton AntiVirus 2005, when you try to open the program, you see the error message ''Norton AntiVirus has encountered an internal program error. Uninstall and re-install Norton AntiVirus.'' In the lower-left corner of the error message dialog box, you see the numbers: 3029,27.
  
  Solution:
  This problem has more than one possible cause. The problem can happen when:
  A virus has damaged Norton AntiVirus files.
  A spyware removal program incorrectly detects a Symantec file as being part of a spyware program.
  Norton AntiVirus program files have been corrupted.
  
  
  Make sure that the computer is virus-free
  This error may be caused if your computer has a virus or other infection. Follow the steps below to run a quick scan for the most common infections.
  
  To quickly scan for common infections
  Connect to the Internet.
  Right-click the following link:
  
  Automated Support Assistant
  
  
  At the menu, click Open in new window.
  The scan can take a minute or two, depending on the speed of your Internet connection.
  
  If the Automated Support Assistant finds a threat:
  Click the name of the threat in the Scan Results window.
  You will be taken to a page with a procedure for you to follow. Follow the steps to remove the threat.
  Start Norton AntiVirus and see if the error happens again.
  If the error happens again, then do one of the following:
  If you installed a spyware removal program, go to the section in this document ''Exclude Symantec files from being scanned by your spyware removal program.''
  If you did not install spyware removal software, then skip to the section in this document ''Uninstall and reinstall Norton AntiVirus.''
  
  If Automated Support Assistant does not find a threat, do one of the following:
  If you installed a spyware removal program, go to the section in this document ''Exclude Symantec files from being scanned by your spyware removal program.''
  If you did not install spyware removal software, then skip to the section in this document ''Uninstall and reinstall Norton AntiVirus.''
  
  
  Exclude Symantec files from being scanned by your spyware removal program
  Consult your spyware removal software documentation or contact the programs technical support for help excluding the following Symantec files from being scanned by the spyware removal software:
  Symlcnet.dll
  Xlok
  
  If that does not fix the problem, then go on to the next section.
  
  
  Uninstall and reinstall your Norton program
  Follow the instructions in the document Uninstalling and reinstalling your Symantec program after you see error messages to uninstall your Norton program, start the computer with no other programs running, and then reinstall.
  
  2.hiba
  Error: ''Failed to get license object (5007,102)'' or ''Internal program error (XXX,YYY)'' with Norton Internet Security
  
  Situation:
  During the installation of or after installing Norton Internet Security 2004 or 2005, Norton Internet Security Professional 2004, or Norton Personal Firewall 2004 or 2005, you see the error message ''Failed to get license object.'' In the lower part of the error message dialog box, you see the numbers 5007,102.
  
  This error may also be associated with other error messages such as ''Internal Program Error (XXX,YYY),'' where (XXX,YYY) is (3030,26), (3030,25), (3029,19), or (3005,584).
  
  Solution:
  Symantec released an update to Norton Internet Security 2004 on January 19, 2004 that should fix this problem. Please run LiveUpdate to update Norton Internet Security 2004 to version 7.0.3 and solve this problem. For more information about this update, read the document Program changes made through LiveUpdate to Norton Internet Security 2004.
  
  If this does not correct the problem, a conflict with other programs on your computer may cause this problem. In particular the program ''Helpspot'' can cause this error message. Use the Add or Remove programs utility to remove Helpspot, and any other antivirus or firewall software from your computer. Running other firewall or antivirus software with Norton Internet Security is not supported.
  
  
  To install the update
  Start LiveUpdate, download the available program updates, and then restart the computer when prompted. You may need to run LiveUpdate more than once to receive all the available updates. For more details on how to run LiveUpdate, see the document How to run LiveUpdate.
  
  If you continue to receive this error message after updating to the latest version of Norton Internet Security, you may need to enable Symantec Core LC in the msconfig utility. Follow the steps for your version of Windows.
  
  To enable Symantec Core LC in Windows XP/98/Me
  On the Windows taskbar, click Start > Run.
  In the dialog box, type the following:
  
  msconfig
  
  Press Enter.
  On the Services tab in Windows XP or the Startup tab in Windows 98/Me, check Symantec Core LC.
  Click OK.
  Restart the computer.
  
  To enable Symantec Core LC in Windows 2000
  On the Windows taskbar, click Start > Settings > Control Panel > Administrative Tools > Services.
  In the Services window, double-click Symantec Core LC.
  On the Startup type drop-down list, ensure that Automatic is selected.
  Click OK.
  Close the Services window.
  Restart the computer.
  
  
  Use the Add or Remove programs utility to remove Helpspot, and any other antivirus or firewall software from your computer. Running other firewall or antivirus software with Norton Internet Security is not supported.
  
  To remove other programs with the Add or Remove programs utility
  Exit all programs.
  Do one of the following:
  In Windows 98/2000, on the Windows taskbar, click Start > Settings > Control Panel, and then double-click Add/Remove Programs.
  In Windows Me, on the Windows taskbar, click Start > Settings > Control Panel, and then double-click Add/Remove Programs.
  If you do not see the Add/Remove Programs icon, first click ...view all Control Panel options.)
  In Windows XP, on the Windows taskbar, click Start > Control Panel, and then double-click Add or Remove Programs.
  If you do not see the Add/Remove Programs icon, then in the left pane, click Switch to Classic View.
  Click the name of the program that you want to remove.
  You may need to use the scroll bar to view the entire list.
  Depending on your version of Windows, click Add/Remove, Change/Remove, or Remove, and follow the prompts.
  Restart the computer.
  
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