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  Új Válasz 2012-05-10 08:59:32 #1

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  Position Title Service Desk Agent

  Department ITIS

  LOCATION (Country of Hire) Hungary (Budapest)

  Cognizant Technology Solutions (a public traded company on NASDAQ national market under the symbol “CTSH”) and is considered to be one of the leading e-business and applications outsourcers, providing software development and application management services to Fortune 1000 companies. Our business model utilizes service and development centres based in India whilst our employees deliver the services within Europe.

  Scope of Work

  Main Tasks/Responsibilities
  • Provides support in solving of authorization problems
  • Accepts and immediately starts to process, solve or forward SW/HW and telephony problems
  • Analyses requests and problems and develops solution suggestions
  • Accepts and supports SW and HW orders
  • Gives advice in order to achieve an efficient IT operation
  • Accepts incoming information and makes sure that it is correctly recorded and is immediately processed or forwarded according to the internal processes. Has a duty to supply information to the users. Complies with the existing contractual agreements (SLA)
  • Complies with the Data Protection Act and the current bank rules and instructions.

  Job Description details
  The agent takes care of all IT users from the Bank in Switzerland
  Via telephone, the agent solves, either by him-/her-self or with the responsible parties, IT telephony problems / IT infrastructure for internal customers.
  He / she also monitors the incoming problems until they have been solved (ownership)

  REQUIREMENTS
  • A good command of languages (English + German), written and spoken.
  • Is flexible in regards to the working hours in a 7x24 operation in shifts.
  • Is open, communicative and works well within a team. Is customer orientated, a good listener and asks competent and well directed questions
  • Is reliable and has accurate work habits
  • Is always ready to learn new applications and solutions and has quick learning ability
  • Customer service experience big advantage
  Education College degree, but any “mid level education” is also accepted.
  Technical Skills & Specialisation Interested in IT & good computer literacy skills
  Language Skills (& level required)
  • English and German

  Interpersonal / Consulting / Soft Skills
  • Good analytical skills
  • Interacts well with different cultures
  • Polite, patient and persistent
  • Structured thinking & preciseness
  • Able to deal with difficult customers
  • Is a team player

  Professional Experience

  Candidates coming from any kind of customer service are welcome.
  IT Helpdesk / Service Desk / Desktop Support are an advantage.
  PART-TIME WORK IS ALSO POSSIBLE!

  Application to be sent
  WE ARE HIRING NOW!

  If you want to be part of our team send your English resume to the e-mail address below:
  [link]
  hungary.recruitment@cognizant.com
  Reference (must be stated on the application):
  “Service Desk Agent”

  After we got your resume, our recruiting team will call you and start the recruiting process IMMEDIATELY.

  SEND YOUR APPLICATION NOW!

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