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  • Petyb00

    aktív tag

    Hol tudok írni a Paypal ügyfélszolgalatnak?
    Mert a help- contactUS-sendUS-en keresztül ha kiválasztom a problémakörömet (Negative Balance/Limitations - How do I resolve my limitation?)

    Nem kapok semmilyen választ se azt hogy megkaptuk, sem semmi mást :(

    Meg mindig limitalt az accom, pedig megtettem amiket írtak! :(

  • Petyb00

    aktív tag

    Sziasztok segítség kellene kaptam egy ilyen levelet(1):

    két hónapja használtam az accom. Ahogy a levelekben kérték beléptem megváltoztattam a jelszót, a sec kérdést, meg a bankkártya adatokat is megnéztem. Ismerem a tranzakcióimat, feltöltöttem személyit, bankszámla kivonatot... (faxot még nem küldtem, de azt se tudom azt minek kéne küldenem :( )

    Kaptam egy ilyen levelet is.(2) Elméletben itt levették a limitet.

    Ha belépek meg ez fogad: (3)

    Ha belemegyek a resolutin centerbe akkor ezt latom:
    Limited Account Information
    Return to limitation details (3)
    Complete the steps listed on this page to initiate a review of the limitations.

    Mit csináljak, hogy végre visszakapjam az accom?
    Írtam már ezeknek 2 levelet is és válaszra sem méltatnak, miközben azt írják 1 nap a válaszadási idő!

    (((1)))
    Dear Peter Balint,

    We need your help resolving an issue with your account. To give us time to
    work together on this, we've temporarily limited what you can do with your
    account until the issue is resolved.

    We understand it may be frustrating not to have full access to your PayPal
    account. We want to work with you to get your account back to normal as
    quickly as possible.

    What's the problem?

    We want to check with you to make sure that no one has logged in to your
    account without your permission.

    Please take a moment to change your password and create new security
    questions. You should also take a look at your account information and
    recent transactions. Make sure that your account information (address,
    phone number, etc.) hasn't changed and that you recognize all of your
    recent transactions.

    If you see a payment that you don't recognize, let us know by going to the
    Resolution Center. Click "Dispute a Transaction" to report an unauthorized
    transaction.

    Case ID Number: PP-000-000-000-000

    How you can help

    It's usually pretty easy to take care of things like this. Most of the
    time, we just need a little more information about your account or latest
    transactions.

    To help us with this and to find out what you can and can't do with your
    account until the issue is resolved, log in to your account and go to the
    Resolution Center.

    Yours sincerely,
    PayPal

    (((2)))
    Hello Peter Balint,

    We have completed our review of your PayPal account and your account
    receiving limits have been removed.
    Thank you for your understanding and cooperation.

    Thanks,

    PayPal

    Please do not reply to this email. This mailbox is not monitored and you
    will not receive a response. For assistance, log in to your PayPal account
    and click the Help link in the top right corner of any PayPal page.

    Copyright © 1999-2011 PayPal. All rights reserved.

    PayPal (Europe) S.à r.l. & Cie, S.C.A.
    Société en Commandite par Actions
    Registered Office: 5th Floor 22-24 Boulevard Royal L-2449, Luxembourg
    RCS Luxembourg B 118 349

    PPID PP1270

    (((3)))

    PayPal is constantly working to ensure security by regularly screening the accounts in our system. We recently reviewed your account, and we need more information to help us provide you with secure service. Until we can collect this information, your access to sensitive account features will be limited. We would like to restore your access as soon as possible, and we apologize for the inconvenience.

    Why is my account access limited?

    Your account access has been limited for the following reason(s):

    Oct 26, 2011: We want to check with you to make sure that no one has logged in to your account without your permission.

    Please take a moment to change your password and create new security questions. You should also take a look at your account information and recent transactions. Make sure that your account information (address, phone number, etc.) hasn't changed and that you recognize all of your recent transactions.

    If you see a payment that you don't recognize, let us know by going to the Resolution Center. Click "Dispute a Transaction" to report an unauthorized transaction.

    (Your case ID for this reason is PP-000-000-000-000.)

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