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  Új Válasz 2013-06-05 11:28:05 #1

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  toborzo

  csendes tag

  Graphisoft SE, a multinational CAD software company is seeking
  Service Desk Technician

  The Service Desk Technician is an experienced IT support technician working in GRAPHISOFT Headquarter. The Service Desk Technician is responsible for first-line technical support and break-fix of client-facing technology, such as PCs, smartphones, printers, productivity software, malware protection, password resets, handheld assistance, etc. Additionally, the Service Desk Technician may provide light system administration functions, such as creating/deleting users, managing groups, managing distribution lists and public folders, etc.
  The Service Desk Technician provides support for the employees of GRAPHISOFT HQ, travelling employees and employees of the GRAPHISOFT subsidiaries worldwide. The language of the official communication is English.

  ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Provides first line end-user technical support via phone and email.
  • Provides desktop and laptop end-user support for common Windows issues.
  • Provides support for Microsoft Office and other common desktop software packages (Adobe, Zip, etc.).
  • Provides light user account and email administration (password reset, account disable, distribution lists, etc.).
  • Provides remote printer administration and support (mapping, reset, paper jam).
  • Works to troubleshoot isolated malware infections.
  • Provides desk phone support (light administration)
  • Provides Smartphone support and administration (mail, calendar sync).
  • Coaches users on best practices and techniques to avoid simple issues.
  • Works with the 2nd level support team to monitor and respond to events to ensure client system uptime and stability.

  ADMINISTRATIVE RESPONSIBILITIES:
  • Provides guidance, mentoring and coaching to team members
  • Training and knowledge transfer to other team members to ensure continuity of knowledge and staff development

  REQUIREMENTS:
  A) Knowledge/Skill/Ability
  An individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required:
  • Intermediate knowledge of desktop operating systems and configurations (XP, Win7, MacOS X etc.)
  • Basic knowledge of administering server operating systems (Windows)
  • Basic level knowledge of Active Directory administration
  • Intermediate level knowledge of productivity software (Office, Outlook, etc.)
  • Basic level knowledge of Smartphone configuration (iOS, Android, Blackberry)
  • Basic level knowledge of email administration
  • Basic level knowledge of TCP/IP, networking (DNS, DHCP, PING)
  • Analytical and process-oriented approach to issue resolution and assigned tasks
  • Intermediate level diagnostic method and skills in a variety of environments
  • Conversational understanding of advanced concepts, such as virtualization, share storage, networking
  • Effective both independently and as a member of a team

  B) Education
  • A minimum of one-two years of experience in Information Technology infrastructure support.
  • Some formal IT training and/or certification preferred.
  • Relevant Certifications is a plus
  • Minimum Intermediate English knowledge or higher

  We offer:
  • Challenging and various task
  • An international, inspiring and dynamic environment
  • Continuous learning & development opportunity
  • Competitive salary & benefits and excellent working conditions for the successful candidate.

  If you are interested in the position, please send your CV and cover letter to application@graphisoft.com

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