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• #38071 carapace tag Vision #38070

  Új Válasz 2024-07-29 13:13:07 #38071

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  carapace

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  válasz Vision #38070 üzenetére

  Passz

  First level of support, with communicative language both English and German
  Telephone and electronic acceptance of customer inquiries (incidents, service and change requests) as part of 1st level support and documentation in the ticket system
  Pre-qualification and prioritization of tickets in the areas of user administration AD, SAP, MS Office applications, Cisco VPN, telecommunications, general client/server support, how-to support
  Carrying out error analyses and initiating appropriate measures
  Close cooperation and coordination with 2nd and 3rd level support
  Support with projects (ITSM processes, transition)Creation of documentation, process descriptions, work aids and manuals for our internal knowledgebase and routing matrix
  Close coordination with colleagues within our internationally oriented team as part of 7x24 support

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